Frequently asked questions (FAQ)
Why do I need a tech expert?
Businesses can increase cybersecurity, keep software and equipment updated, leverage technology for expansion, and establish structured support systems.
How do I request Tech Support help?
You may be able to submit a request via contact page, email, call us directly, or through the helpdesk ticket pages directly found under the resources menu.
What if my issue is complicated?
Our service offers access to tech experts who will guide you through your complex issues until they are resolved.
Can we get refund?
As a tech support service, Tek1Scale the customer comes first and we make sure you are completely satisfied with our service.
How do I improve my support experience?
You as a business, will benefit tremendously by having Tek1Scale regularly maintain your equipment, software and security and establishing a structured support system
Use Case: Expand WIFI reach
Tek1Scale can help you get setup with a strong WIFI signal especially if you have devices in a separate building.
What browser should I use?
Tek1Scale recommends using Google Chrome for consistency. You can download Google Chrome for free or visit: https://www.google.com/chrome.
What if Tech Support help is delayed?
Tek1Scale will notify you by phone if there are any delays in getting to you due to road conditions, traffic or weather.
In the mean time, you can maintain a log of the issue(s) at hand so that when the Tech Support experts arrives, they will have a complete picture of the problem.
Write clear and concise notes?
You should take clear and concise notes of the issue or failure in any of your systems taking place immediately. This will help the Tech Support in diagnosing and identifying the issue in order to resolve it.
What kind of Tech Support does iScripta offer?
Tek1Scale offers Tech Support covering operating system hardware, software and user settings.
Common Issues and Solutions:
Connectivity problems: Check your internet connection, firewall settings, and browser cache.
Slow computer performance: Try restarting your computer, clearing your browser cache, and ensuring your security settings aren't interfering.
Use Case: Sync files between two computers
Tek1Scale can help you with setting up a process that will sync files between two computers.