Tek1Scale Tech Support
- Tek1Scale is an independent contractor providing the following Tech Support services to businesses in the Triad and Triangle areas of North Carolina USA. Businesses can benefit from onsite continuous IT support as an extension of your business IT department.
Troubleshoot Computer Issues
- Computer does not restart
- Computer slowed down
- Email not working correctly
- Blue screen error
- Fixing User Access
- Virus Removal
- Check WIFI connection and reconnect to LAN
- Software diagnosing and troubleshooting
- Hardware diagnosing and troubleshooting
- System tune-up
- Remote Tech Support (coming soon)
Network Services
- Data cable testing
- RJ45 Loopback test
- RJ45 ethernet plug repair CAT5 CAT5e CAT6 CAT7 CAT8
- RJ45 ethernet jack repair
- COAX Cable Splicing
- Router Configuration
- IP assignment dynamic or static
- Troubleshoot wired/wireless WIFI connections
PC Upgrade
- Hard drive upgrade to higher capacity
- Adding storage by adding additional hard drives
- Windows 11 upgrade one or more PCs
- RAM Memory upgrade to higher capacity
- Adding additional RAM to increase capacity
- Windows 11 upgrade
- Office software upgrade
- Other installed software application upgrade as needed
- Guide you on buying parts for your PC
Laptop Upgrade
- Hard drive
- RAM Memory
- Assist you in repairing broken screen, power supply
- Replace CD/DVDROM if applicable
- Windows 11 update
- Office software install, update
- Guide you on buying parts for your laptop
Data Backup
- Backup only specific files and folders
- Create an image of entire hard drive including operating system, applications and data files for backup
- Store backups locally on external hard drives or other storage devices
- Store backups in the cloud providing for remote access and protection against physical disasters
- Incremental backup meaning backup only changes made since the last backup, reducing physical space
Data Restore
New Systems
- Desktop setup and configuration
- Printer setup and configuration
- Operating system install and management
- Software installation and configuration
- Hardware installation and configuration
- Desktop/Laptop software support browsers, office, client applications
- Data files backup to external device or to cloud
- End user email setup
- Basic cyber security including password reset and user access
Printer Services
- Unbox new printer and install it
- install printer drivers
- Connect printers to Wi-Fi, computers, or mobile devices
- Identify printer offline errors
- Fix print queue errors
- Resolve printer software conflicts
- Connect printer to home or office Wi-Fi network
- Address issues with blurry, faded, or streaky prints
- Fix paper jams, replace broken rollers, printheads and/or fusers
- Clean and service printer to prevent future malfunctions
Data Centers & Cloud
We have partnered with the best in enterprise storage technology so that we can bring you enterprise level storage for cloud and data centers.
- Purpose Built
- High Capacity
- High Performance
- 24x7 Operations
Hard Drive Recovery
- Diagnose your drive
- Examine the failure
- Recover data when possible
- Clean Room
