Tek1Scale Tech Support
- Businesses in the Triad NC area can benefit from onsite continuous IT support as an extension unit of your business IT department.
Troubleshoot Computer Issues
- Computer does not restart
- Computer slowed down
- Email not working correctly
- Blue screen error
- Fixing User Access
- Virus Removal
- Check WIFI connection and reconnect to LAN
- Software diagnosing and troubleshooting
- Hardware diagnosing and troubleshooting
- System tune-up
- Remote Tech Support (coming soon)
Network Services
- Data cable testing
- Loopback test
- RJ45 ethernet plug repair CAT5 CAT5e CAT6 CAT7 CAT8
- RJ45 ethernet jack repair
- Router Configuration
- IP assignment dynamic or static
- Troubleshoot wired/wireless WIFI connections
PC Upgrade
- Hard drive upgrade to higher capacity
- Adding storage by adding additional hard drives
- Windows 11 upgrade one or more PCs
- RAM Memory upgrade to higher capacity
- Adding additional RAM to increase capacity
- Windows 11 upgrade
- Office software upgrade
- Other installed software application upgrade as needed
- Guide you on buying parts for your PC
Laptop Upgrade
- Hard drive
- RAM Memory
- Assist you in repairing broken screen, power supply
- Replace CD/DVDROM if applicable
- Windows 11 update
- Office software install, update
- Guide you on buying parts for your laptop
Data Backup
- Backup only specific files and folders
- Create an image of entire hard drive including operating system, applications and data files for backup
- Store backups locally on external hard drives or other storage devices
- Store backups in the cloud providing for remote access and protection against physical disasters
- Incremental backup meaning backup only changes made since the last backup, reducing physical space
Data Restore
New Systems
- Desktop setup and configuration
- Printer setup and configuration
- Operating system install and management
- Software installation and configuration
- Hardware installation and configuration
- Desktop/Laptop software support browsers, office, client applications
- Data files backup to external device or to cloud
- End user email setup
- Basic cyber security including password reset and user access
Printer Services
- Unbox new printer and install it
- install printer drivers
- Connect printers to Wi-Fi, computers, or mobile devices
- Identify printer offline errors
- Fix print queue errors
- Resolve printer software conflicts
- Connect printer to home or office Wi-Fi network
- Address issues with blurry, faded, or streaky prints
- Fix paper jams, replace broken rollers, printheads and/or fusers
- Clean and service printer to prevent future malfunctions
Data Centers & Cloud
We have partnered with the best in enterprise storage technology so that we can bring you enterprise level storage for cloud and data centers.
- Purpose Built
- High Capacity
- High Performance
- 24x7 Operations
Hard Drive Recovery
- Diagnose your drive
- Examine the failure
- Recover data when possible
- Clean Room
