Overview
All sales are final unless an item arrives damaged, deffective or incorrect. Before ordering, please read the description and specifications of the product(s) listed on the shop page and make sure this is the item you are interested in.
All orders will be processed next day and shipped within 2 to 3 days. Please allow 10 to 15 days for delivery as we are a dropshiping shop where items can be delivered to you from warehouses in the USA or abroad.
Once the item is shipped, it would not be possible to discuss a return until the item arrives to you.
To initiate a return with Tek1Scale, we require a receipt or proof of purchase as well as a photo of the item if damaged, deffective or incorrect. Please contact us immediately by email at support@tek1scale.com so that we can start processing your return. In all situations, processing a return will take while longer and Tek1Scale will keep you informed of all the steps keep you current.
Packaged Delayed – Lost – Stolen
In some cases and depending on the supplier, there maybe a refund if item is lost in shipping or not delivered in 30 days. This policy actually comes from the supplier not from Tek1Scale and is not included for every item.. If this policy is not included or available from the supplier for the item ordered, Tek1Scale will make every effort to recover the monetary value of the item for you.
If the item is not found after delivery, we ask that you check with other family members or neighbours in case they may have picked it up for you. If it is determined that the item is actually stolen, then we ask you to obtain and send us police report and send us a copy with the reference number. Tek1Scale will make every effort to help remedy the situation.
Item Damaged – Deffective – Incorrect
In some cases, the package may be damaged but the item is not. Please let us know of this situation and Tek1Scale will make every effort to insure packaging is handled with at most professionalism for future deliveries.
If the item is damaged or deffective, Please take a photo of the item and send it, along with a copy of the receipt, immediately to support@tek1scale.com so that we can start processing a return for you. Tek1Scale will make every effort to remedy the situation.
If the item you ordered is incorrect, we ask that you take a photo of the item and send it, along with a copy of the receipt, immediately to support@tek1scale.com so that we can start processing a replacement for you.
- If the supplier shipped you the wrong item, then Tek1Scale will follow procedure to replace the item for you.
- If you ordered the wrong item, you may be responsible for shipping charges to return the wrong item.
In both cases, Tek1Scale will inform you of the exact steps to take such as where to ship the wrong item and pending charges.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, up to 90 days in some cases.
Late or missing refunds
If you haven’t received a refund yet, first check your account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@tek1scale.com.
Exchanges
We only replace items if they are defective, damaged or incorrect. If you need to exchange it for the same item, send us an email at support@tek1scale.com and we will provide you with the appropriate steps to take for the exchange.
Shipping a return back to Tek1Scale
To return your product, Tek1Scale will provide you with a physical address where to ship your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless you paid it upfront.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at support@tek1scale for any questions related to refunds and returns.